Information We Collect
We collect information in 2 ways: directly from you when you contact us or book a service, and automatically when you browse the website.
Information You Provide
- Name, phone number, email address, and preferred method of contact
- Vehicle make, model, year, mileage, registration number, and chassis number
- Description of the symptom, fault, or service required
- Payment details when processing a transaction
- Service history and diagnostic records created during your visit
Information Collected Automatically
- IP address, browser type, operating system, and device information
- Pages visited, time spent on each page, and referring website
- Cookies and similar tracking data used to improve website performance
How We Use Your Information
We use the collected information to provide, improve, and support our services. We do not use your personal information for unsolicited marketing unless you have given explicit consent. Specifically, we use it to:
- Diagnose, repair, and maintain your vehicle based on the service you requested
- Provide accurate quotes, invoices, and service documentation
- Send updates on your vehicle's repair status, estimated completion time, or follow-up recommendations
- Improve the website, its content, and the overall user experience
- Respond to your questions, feedback, or complaints
- Comply with legal and regulatory obligations under UAE law
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following situations:
- With parts suppliers or insurance companies when required to complete an approved repair or process a claim on your behalf
- With third-party service providers who help us operate the website, such as hosting and analytics providers, under strict confidentiality agreements
- When required by UAE law, regulation, court order, or government authority
Data Security
We use administrative, technical, and physical safeguards to protect your personal information, vehicle records, and diagnostic files from unauthorized access, loss, or misuse. Only authorized workshop personnel can access stored customer data. No method of electronic storage is 100% secure, so absolute security cannot be guaranteed.
Data Retention
We retain your personal and vehicle data only for as long as needed to fulfill the purpose it was collected for, maintain accurate service records, and meet legal and regulatory requirements under UAE law. Once the retention period ends, your data is securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal data. To exercise any of them, contact us through the details listed on our Contact Us page.
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal data, subject to any legal retention requirements
- Withdraw consent for data processing where consent was the basis for collection
Third-Party Links
This website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of those third-party sites. We recommend reviewing the privacy policy of any external site you visit.
Children's Privacy
This website and our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal data through this website, please contact us so we can remove it.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Questions about this page? Contact the workshop.